I have a general question about the French auction house Collectoys.
I have been using them for years and spent many thousands of pounds with them.
I have just asked a specific question about an upcoming lot in one of their auctions and all five of my e-mails have been completely ignored.
I have asked the question in English and in French but to no avail.
Has anyone else had dealings with these people?
Not for a couple of years, but always found them fine.
Why do'nt you give them a ring to morrow ?
Phone 00 33 02 48 23 24 10
fax 00 33 02 48 70 49 17
With Collectoys, be carefull when you buy some boxed items, sometime the box and the model do not match. Wrong variation in the wrong box.
I bought from them two or three times and never had problems.
I find it strange, I have never had any problems but they are obviously reluctant to answer e-mails - I find this very disappointing.
I will take Jacques advice and try to ring them tomorrow.
I really feel for you and your frustration in not receiving any responses to your emails from Collectoys.
I had similar problem with M&M Auctions in the UK, except my frustration was having paid for my auction winnings, I never received the goods, nor did M&M ever bother to answer my emails.
Apparently Collectoys also does not believe in customer loyalty either like Vectis.
I hope you can sort things out, or give them a big miss! They obviously do not value your presence.
This morning I finally received a response from Collectoys (it took a week) and an answer to my question.
Nice to read that all is well with your dealings with Collectoys.
I have never used M&M so I can't really comment, I believe they tend to go predominantly for the farm stuff.
They have had a few interesting items but can be a bit expensive.
Collectoys has changed owner last May. This is the new owner whom I met when I went there to take pictures of the set 70.